customer care

How to make your purchase at the Tony Cohen online store.
Your order is only definitive after your final confirmation. Before this you can change all you wish.
  1. shop Select your styles on the category page and go to the product page. Select your size. With the button shoppingbag your style will go to your shopping cart. Are you ready with shopping? Click on shoppingbag, in the right upper corner of the page. Select go to shoppingbag.
  2. log in with you e-mail address and your personal password. Are you new see *
  3. check your specifications invoice & delivery address. You can adjust this data per order.
  4. choose your payment method
  5. confirm After your payment you find an overview of your order information, please check these and confirm.
* are you new? When you do not have this account yet? Please enter once you account information, your next shopping experience will be much simpler. Enter your personal information and delivery address. Do not forget to select the Newsletter, you will receive 10% discount on your first purchase. (not valid with other discounts and during sale). We keep you informed about new styles, trends and VIP promotions.

payment

We offer three different payment options: Credit card (MasterCard, Visa, eMaestro), PayPal and iDeal.


We accept MasterCard, Visa and eMaestro Card. You enter your credit card details via a secure SSL server, our professional payment provider will guarantee a save payment setting.

Paypal allows you to securely send payments online. You can link your bank account or credit card to a PayPal account. You are not required to pre-deposit money, the payment will be debited directly from your account.


 For the Netherlands we give the option to pay with iDeal. You pay the required amount using an online transfer from your own bank account. It is easy and uses the same security guidelines as your own bank. The amount will be debited directly from your account. The service is available to customers with online banking at ABN AMRO, ASN Bank, Friesland Bank, ING, Rabobank, SNS Bank, RegioBank, Triodos Bank, Van Lanschot and Knab bank.
You will need your bankcard and identification method / random reader.

shipping

As soon as the amount due has been deposited on the Tony Cohen account, your order will be packed with great care and attention, and delivered by a professional Postal company within 5 working days.
We will make two attempts to deliver your package at the specified address, after which the package is returned to Tony Cohen. Be sure to enter a delivery address where someone is available to receive the package during the day, for example your work address.

shipping cost

There are no shipping costs for orders starting at € 100,- provided your residence is in the Netherlands.
 (except during Sales periods) For orders less than € 100,- and shipments abroad, Tony Cohen uses the following rates:

The Netherlands € 5,95
Belgium € 14,65
Germany € 14,65
Denmark € 14,65
Austria € 14,65
United Kingdom € 21,15
France € 14,65
Sweden € 14,65
Italy € 21,15
Norway € 20,95
USA € 25,95


Note! Once your order has been confirmed, tony cohen is unable to modify your shipping address.
tony cohen cannot ship your order a second time.
So please check your details twice before you click on “confirm”!

return policy

After arrival of your Tony cohen order, you have a trial period of 14 calendar days. Be sure you are not wearing perfume or deodorant that can leave odours or stains on the articles.

If for any reason you are not satisfied with the article you ordered, simply return the article within 14 days.
Please send your package back with a qualified transport company. We can only refund your returned style with Tony Cohen hang tag and your Order / return form completed.

You can return your style to address: Tony Cohen, Vliegtuigstraat 6B, 1059 CL Amsterdam, The Netherlands



remarks & complaints

Tony Cohen will do its utmost to handle your order with great care. There is always a chance that something can go wrong with your order.
In the unlikely event that your order was not delivered in good condition, correct size or model, please contact us at by completing the contact form in customer care section or send an e-mail to store@tony-cohen.com. We make every effort to find the best possible solution to the problem.
 During office hours you can call TONYCOHEN +31 (0)20 - 638 14 55.

washing instructions

Always follow up the washing instructions as indicated on the label inside all articles.
It is also imperative to use a fine fabric detergent. This ensures that the original colour, fabric and shape of your Tony Cohen articles will be preserved as long as possible. It is also advisable to wash the delicate articles in a wash bag, to protect them whilst in the washing machine so they do not get damaged.

Many Tony Cohen styles are made of delicate materials or fine leather. It is therefore important that you treat them with caution. Be careful with sharp elements such as jewellery, nails and belts.

Please do contact Tony Cohen we like to help you!

enjoy your Tony Cohen style… we look forward to meet you back in our online store.